| Server Use... |
| Bread And Butter Media Group(Referred
to hereafter as BBMG) reserves the right to refuse service and /or access
to its servers to anyone |
| |
| BBMG do not allow any of the following
content to be stored on its servers: |
| Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation. |
| Adult Material - Includes all pornography, erotic
images, or otherwise lewd or obscene content. The designation of "adult
material" is left entirely to the discretion of BBMG. |
| Warez - Includes pirated software, ROMS, emulators,
phrasing, hacking, password cracking, IP spoofing, etc., and encrypting
of any of the above. Also includes any sites which provide "links
to" or "how to" information about such material. |
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| Support |
| We will endeavour to provide a continuous high quality
service. If you experience problems with your service, you should consult
our support website. Note: if your broadband connection is unavailable
then you should use either your previous connection or our free account
0845 dial up service available on our homepage. |
| Please note we may require suspension of some of our
services for short scheduled periods to carry out maintenance or repair
to our services. Information concerning scheduled downtime is available
on the BBMG website as are any interruptions to our services. |
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| Reselling of Services |
| All accounts other than our Reseller Accounts are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties. |
Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. |
| Customers may however resell all of our services with our Reseller packages |
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| Unlimited Bandwidth Use Policy... |
| High bandwidth usage: In rare cases, BBMG may find
a customer to be using server resources to such an extent that he or
she may jeopardize server performance and resources for other customers.
In such instances, BBMG reserves the right to impose the High Resource
User Policy for the consideration of all customers. |
| |
| Database Usage... |
| If you exceed the limits on our database products
(MS SQL and My SQL) then we will automatically charge you for the additional
space you use at our current prices. For example if you have a 150MB
database and 200MB is in use at any point during a month then we will
charge for the extra 150MB (currently £15 for MSSQL) in that month. |
High resource use policy: Resources are defined as bandwidth, processor utilization or disk space. |
BBMG may implement the following policy to its
sole discretion: |
| When a website is found to be monopolising the resources
available BBMG reserves the right to suspend that site immediately.
This policy is only implemented in extreme circumstances and is intended
to prevent the misuse of our servers. Customers may be offered an option
whereby BBMG continues hosting the website for an additional fee. |
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| Payment Policies... |
| All accounts are set up on a prepay basis. Although
BBMG reserves the right to change prices of accounts or services at
any time, all pricing is guaranteed for the period of prepayment. Payment
is due every 30 or 365 days, following the date the account was established.
Customers will automatically be charged again at the end of their prepay
period unless closure notification has already been given. |
| in situations where the card number on file is declined
BBMG will immediately suspend the facility to purchase services on-line
until the outstanding charge is processed successfully. In addition,
BBMG reserves the right to suspend other services until the outstanding
debt is cleared. The customer is responsible for all money owed on the
account from the time it was established to the time that the customer
sends a written cancellation request. |
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically. |
| All payment is in UK sterling or in Euro's where stated |
You may be required to have a valid credit/debit card and email address registered on your account at all times, failure to do so may result in suspension of your account. |
| Please note that BBMG reserves the right to email
you information about enhancements to our systems and product offerings.
Your email will not be passed to any other parties at any time |
| |
| Payment options... |
| In order to streamline our accounting procedures and
keep costs down BBMG currently runs a limited number of payment options |
Credit / Debit Cards: BBMG accepts Master Card,
Visa, Visa electron, Switch/Maestro and Solo |
| Cheque Payment: This option is only available to business
customers who pay annually for their BBMG account. A credit/debit card
number will still be required if customers require the facility to purchase
domains and other services on-line. BBMG cannot guarantee that a service
will be provided until after any received cheque's have been cleared. |
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| Cancellation and refunds... |
| BBM reserves the right to cancel the service at any
time. In this event customers will be entitled to a pro rata refund
based upon the remaining period of contract. If a customer contravenes
BBMG's terms of service a refund will not be issued in the event of
a cancellation. |
Customers may cancel their account at any time. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation. |
| Fees charged on a prepay basis are non-refundable.
Once the initial trial period has expired customers are not entitled
to receive a refund unless the service is cancelled by BBMG. In addition
some accounts incur set-up fees, these charges are also non-refundable. |
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| Indemnification... |
| Customer agrees that it shall defend, indemnify, save
and hold BBMG harmless from any and all demands, liabilities, losses,
costs and claims, including reasonable attorney's fees asserted against
BBMG, its agents, its customers, officers and employees, that may arise
or result from any service provided or performed or agreed to be performed
or any product sold by customer, its agents, employees or assigns. Customer
agrees to defend, indemnify and hold harmless BBMG against liabilities
arising out of; (1) any injury to person or property caused by any products
sold or otherwise distributed in connection with BBMG's server; (2)
any material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party; (3) copyright infringement
and (4) any defective products sold to customer from BBMG's server. |
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| Disclaimer... |
| BBMG will not be responsible for any damages your
business may suffer. BBMG makes no warranties of any kind, expressed
or implied for services we provide. BBMG does not back up your data/website
unless it is placed on a load balanced server, and whilst every attempt
would be made in the unlikely event of any corruption or hardware failure,
BBMG cannot guarantee to be able to replace lost data. BBM disclaims
any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non deliveries, wrong
delivery, and any and all service interruptions caused by BBMG and its
employees. BBMG reserves the right to revise its policies at any time. |
| Please note: by signing up for any of our services
you agree to be bound by all BBMG 's terms and conditions of usage and
sale |
